When I first read the reviews and saw it was a full five stars, I was a little skeptical. Not many service businesses get this rating, let alone given the type of work this business does. We went with Americool yesterday to get our A/C working again. Here is my experience: When I called the first time, it went to voicemail and I had another call come in at the same time. Unable to leave a voicemail, I hung up to take the other call. Amazingly, I received a call back from Johnny saying he had a missed call from me. That’s impressive these days. I told him what was going on. There was a communication error between my landlord and the other repair service that was supposed to have already been at my house. We were already over 24 hours without A/C and inside temperatures at 90 degrees and about 57% humidity. He certainly sympathized and said he would be over within a few hours. He was at our house in an hour, diagnosed the problem and had us running again within less than 2 hours. The best part is that he identified that our furnas had seriously-unsafe damage …
Top-notch. That’s cutting to the chase. The details on Ameri-Cool AC & Heating, in Duluth: Our furnace went on ‘the fritz’ Saturday PM during that cold spell in January (1.23.16). Wind was bone-chilling, too. Didn’t have a reliable repair person to call on HVAC, not many do, and did not look forward to the dice roll on a Sunday, no less. But I got the owner and practicing technician John Figueroa on the phone and when he arrived within minutes, the problem was fixed in short order. An ignition switch was replaced on good explanation and at a fair fee. Like Bogart said, “you can’t beat aces (TheWagonsRoll).” If in need again, we’ll call AmeriCool.
WE highly recommend Americool for ANY HVAC issues!!! He is knowledgeable and can/will repair any HVAC system. We refer to Johnny as the Guru of HVAC systems. We have called on him for all of our repairs and installations for more than 10 years now. Cannot imagine the costs we would incur if he was not taking care of our HVAC needs. We know people who did not listen to our recommendation of using him and their costs were at least double if not more. For those who have used him and are using him join us in singing his praises!!! He is the most courteous, friendly and knowledgeable individual in this industry. He really knows how to take care of his customers. Thank you Johnny for taking such good care of us 🙂
I was installing an ecobee and blew the transformer. I called Americool Sunday night and Johnny came out the next day. He is very friendly and is a hard worker. When he’s not salsa dancing he’s fixing your HVAC problems. Richie was also very friendly and helpful. The service call is $75, which is an industry standard for HVAC service. I’m sure you can find cheaper but I didn’t feel like calling around and anyone reputable is going to charge around that much. They fixed the problem quickly and stuck around to make sure it was working afterwards. Johnny is a partner in the company. It’s good to see a business owner caring about his company and putting in the work to earn the reputation. I would recommend these guys. UPDATE: (May 20, 17) I had issues with my other a/c unit. Johnny came out. Within 10 mins he figured out the problem. Within 35 mins of arriving the problem was fixed. He’s a pro that doesn’t mess around. He also has competitive prices. He’s a brand you can count on.
Mr. Figueroa was the third technician that came out to look at our air conditioning, and the first one to fix the problem! Fantastic customer service. Called later to follow up and make sure that the unit was ok. I have a new A/C guy!
What an amazing experience. AC went out all of sudden and called Americool. Johnny came within 30 mins and fixed it super fast. Very courteous, knowledgable and professional. My 2 month old daughter is very happy now. Will definitely call Americool and Johnnny again in the future! 5/5 stars for sure.
Had an awesome experience. It’s 10:30 at night and the temp inside the house is climbing and climbing past 80 degrees! Called americool and talked to Johnny Figueroa. Johnny was at our house within 15 minutes and was very friendly and personable. He not only was able to fix our unit and get us cool again ,he also kept us smiling and laughing. I would highly recommend calling Johnny at Americool for any problems or services on your hvac system!
Thank you so much Mr Figueroa for coming to our home and servicing our Air conditioning unit in such a fast way!!!!! We can not say how appreciative we arw of your excellent and professional service. You identified the problem immediately and fixed it within an hour. Now I can relax in cool air instead of the heat!!!! A million times thanks!!!! Keith and Jas
Veryyyyy fast!!!! Efficient!!! He knew the problem over the phone and was here late at night and it was so easy. He even changed my filter because I’m forgetful about home maintenance. I will refer him to anyone and will call him back for any other hvac issues
My airconditioner went out in a thursday night the tech came out and fixed it. Price great and he showed me the bad part. It came on and works wonderfully. Highly recommend. Honest and reliable.
Mr. Figueroa came out on a Saturday (today) and fixed my AC unit. I had called a few other places and no one could come. I have 2 little kids and really needed it fixed ASAP. He worked it out to come and even worked with me on the price (usually weekend pricing is higher). I appreciated that. We had a problem with our AC again this evening. I called Mr. Figueroa back (I had kept his card), thinking that maybe we could get some help tomorrow. As it happened, Mr. Figueroa was on his way home, but was willing to make a detour to stop by and check it out. As it turned out, my breaker had tripped, possibly due to the storm we had in this area today, and my AC was actually o.k. He didn’t charge me for the trouble of coming by…so, my AC is working and I didn’t have to pay for the help – what a relief!
Before I even knew what to call Johnny’s business, I knew Johnny via the “grapevine”. I am now proud to say, “I have a guy!” I’d rather not deal with the big companies who aren’t concerned with the fact that my wife “is hot”, and do what is necessary to cool her off, like Johnny and Americool!
I was searching in desperate on google to find a technician to fix my air conditioner in a 90+ degree day after I came home from a trip and only found no cool air in the house. All the other companies put me to a waiting list or could only make appointment for next week! I was very happy that I searched in google and found previous great comments on Americool. It was almost 6pm, i thought i had to sleep in sweat. Surprisingly, Johnny agreed to arrive in half hour. and boy..he is such a personal guy. he explained all the problems to me and told me what I should fix, which i should completely change a new one, and which part i can wait. I am so happy with his service!!!!i totally recommend him, like everybody else who used his service before!
We have used Johnny twice now – once to service our outside AC unit and the second time to service our HVAC/furnace. Johnny showed up in the matter of just a hours of being called, within the time framed he stated, and he was able to diagnose the issues, quickly and within our budget. Johnny is friendly, professional, and does an excellent job.
The best in HVAC business. I came home at 6pm to find out my AC is not cooling. I called Johny and he showed up in 30 minutes and took care of it. Very reasonable charges and very sincere and honest. I will recommend AmeriCool to all my friends. Thanks Johny.
I had Johnny from Ameicool come out to service my air conditioning unit today. As always he was professional and did a great job. Everything is working great. I would not hesitate recommending him to family, friends and anyone else who needs HVAC work done.
Service response time was really quick. John got to my office within hours of my call. The problem was fixed, and our office is cool again. I would recommend Americool, and will use them again in the future.
Johnny Figueroa was excellent. Arrived in a timely manner, assessed the situation quickly, spoke to me in terms I would understand and remedied our situation. He is an asset to your organization!! Five (5) Stars!
Saw the great reviews and gave them a call. Johnny was at my house within an hour or so. Turned out no repair was needed and he didn’t try to upcharge or upsell me on anything. Gave some helpful information and advice for keeping my house warmer. Highly professional and overall great guy. I will be recommending his services to neighbors and will call again if anything does go wrong!
Johnny has been servicing our heating and AC at our home for years. His skill level in targeting the problem is matched only by his straightforward and honest appraisal of what needs to be done. He will do whatever it takes to fix your problem without the job costing a fortune. Many other people would not take the time to repair a broken part or make adjustments that extend the life of your system. Instead, others will throw in the towel and sell you a new unit. Not Johnny! He has kept our 12 year old AC running and in ship-shape. If Johnny says your unit is kaput, then you can be certain that NOBODY can fix it.
I placed a service call to Americool this past weekend after I was quoted what I felt to be an unreasonable service charge rate and Freon charge/lb. from another very large and very well know A/C company who claims to be extremely “Reliable”, and who by the way I am under contract with to service the very unit that was on the blink (and that they ‘d serviced 3 months ago). I placed the call Saturday afternoon when my upstairs unit began blowing hot air and Johnny immediately called me back. Another Alpharetta based A/C repair company called as well however the representative spent most of his time on the call trying to convince me (without knowing what the problem was) that I needed a new unit based upon the age. Johnny however, stopped by later in the day on Saturday. He quickly diagnosed the problem and told me that the repair would require more time and that he could be here first thing Monday morning. He assured me that the problem was somewhat minor and that he could get my unit working quickly Monday morning. Johnny showed up at the time committed and quickly had my unit blowing cold …
Excellent and very fast service. My air conditioner’s drain system was clogged, and air conditioner stopped working with temperature 89 outside. Big and famous companies like CoolRay and other had 16 hours waiting list. Americool guys came withing 30 minutes and did a great job. The only one my disappointment was that when I called for service and explain services needed it was a quote $65. When task was completed a technician asked me $159. It seems to me that $65 is just a fee to drive to my home, not a real job. I also suspect that all other company will do exactly the same game. Just be aware of what $65 means!
Whenever I need assistance with my HVAC, I contact Americool and have never been disappointed. When calling other companies you might have to leave a voicemail message and wait several days for service. This is not the case with Americool. Johnny Figueroa is prompt, professional and is an expert that is willing to help you and go the extra mile.
Johnny at Americool is the best. He really cares about his customer and saved me a lot of money with some helpful suggestions, instead of running the bill up just to make some extra money. If you’re AC is not working right, call Americool.